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Returns & Refunds
Champion Cosplay understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds and exchanges on our products. The following criteria must be met to be eligible for an exchange or refund:
About Refunds and Exchange:
1. We only accept refunds for accessories and standard size costume (not include the customized costume).
2. Due to the special size of customized costume, we do not accept return of customized costume.
3. Returns or changes must be made within 30 days of receiving orders.
4. We will offer 100% refund only for products which are defected, or sent by mistake.
5. If you want to return or exchange the costume by yourself mistake or subjective case, the round-trip postage is born by the buyer.
6. You may use any shipping method you like as long a tracking number can be provided(U.S. customers are best to use USPS express). Make sure you include your name and/or order number so that we know who it's from!
About Cancellations:
1. We accept full refund and cancellations within 5 working days for standard size costumes, props, wigs and accessories. Over 5 working days, we will charge 30% of the order amount for labor costs.
2. We don’t accept refund and cancellations for customize costume, after we receive your order, our tailors will carefully compare the measurements you gave and start cutting the fabric and making it. Therefore, we will not accept cancellation of your order 2 working days after your order has been placed. Please make a careful decision.
About Address:
Our return and exchange address and contact us [email protected]
Please enter the value of the returned item as 20 USD and use EMS Express! Prevent Chinese customs from withholding the goods!
EMS Express Link https://www.ems.post/en/contact-us
EMS Express Phone number (+1 800) 222 1811 for USA
EMS Express Phone number +44 207 806 7431 for UK
(For more helps about returns/exchange and refunds you can get contact with our customer service department: Contact Us)
For the above policies we reserve the right of final explanation.